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My Account “Not Authorised”

DanielJames

Hey, 

Recently, I haven’t been able to log into my account on any internet browser. I’ve tried Safari, Chrome and Firefox and it just comes up with “Oops, looks like the page you were looking for may be down or no longer available” I’ve been with Optus for 8 years and had the same log in and never had a problem. 

 

I can log in through the app fine but I can’t log on through any web browsers...

 

Any ideas how to fix?

Re: My Account “Not Authorised”

Ray_YC

Can you access https://www.optus.com.au/my-account


It looks like it has a hyphen between my and account now..


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: My Account “Not Authorised”

DanielJames

Still comes up with the same thing 😢

Re: My Account “Not Authorised”

Ray_YC

Hmm, odd. Can you please post a screenshot?


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: My Account “Not Authorised”

djmikeyg29

I have the same problem trying to view my home phone and internet account

Re: My Account “Not Authorised”

Ray_YC

Can you please post a screenshot? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: My Account “Not Authorised”

djmikeyg29

acct error.jpg

Re: My Account “Not Authorised”

Ray_YC

Thanks @djmikeyg29 

Can you confirm you can access fine via the App? I'm curious by that "selected billing account does not have any related service" message, you may need to try Add / Remove Services in My Account


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: My Account “Not Authorised”

djmikeyg29

i cannot add or remove accounts from via the app or the website

Re: My Account “Not Authorised”

Ray_YC

Hi @djmikeyg29 

Please send me a Private Message with your account details. I have spoken with a member of our team who believes they know what the issue is but needs this information to take a look.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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