cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Highlighted
New Contributor DanielJames
New Contributor

My Account “Not Authorised”

Hey, 

Recently, I haven’t been able to log into my account on any internet browser. I’ve tried Safari, Chrome and Firefox and it just comes up with “Oops, looks like the page you were looking for may be down or no longer available” I’ve been with Optus for 8 years and had the same log in and never had a problem. 

 

I can log in through the app fine but I can’t log on through any web browsers...

 

Any ideas how to fix?

0 Kudos
Reply
9 Replies
Online Community Manager
Online Community Manager

Re: My Account “Not Authorised”

Can you access https://www.optus.com.au/my-account


It looks like it has a hyphen between my and account now..


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor DanielJames
New Contributor

Re: My Account “Not Authorised”

Still comes up with the same thing 😢

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: My Account “Not Authorised”

Hmm, odd. Can you please post a screenshot?


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor djmikeyg29
New Contributor

Re: My Account “Not Authorised”

I have the same problem trying to view my home phone and internet account

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: My Account “Not Authorised”

Can you please post a screenshot? 


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor djmikeyg29
New Contributor

Re: My Account “Not Authorised”

acct error.jpg

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: My Account “Not Authorised”

Thanks @djmikeyg29 

Can you confirm you can access fine via the App? I'm curious by that "selected billing account does not have any related service" message, you may need to try Add / Remove Services in My Account


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor djmikeyg29
New Contributor

Re: My Account “Not Authorised”

i cannot add or remove accounts from via the app or the website

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: My Account “Not Authorised”

Hi @djmikeyg29 

Please send me a Private Message with your account details. I have spoken with a member of our team who believes they know what the issue is but needs this information to take a look.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors