Browse in cognito or private depending on your browser
Yes, My Account and Dashboard have been inaccessible for four days now. All devices, all browsers, with cache cleared, it doesn’t matter. It’s either a “session time out” error or a “unable to log in” error or a “we are currently performing scheduled maintenance” message. Trouble is, for four days straight now that means we can’t see our Mobile Broadband Usage. Right at the switchover point where we’re trying to work out how much data we can use without blowing our cap and paying by the gig. It’s utterly ridiculous and unprofessional that Optus can seriously have it’s self service go offline for four days straight. Pathetic system. I bet their useless head of technology is off playing golf In Lilydale, back on Wednesday.
That app is completely useless for us because it only works if you have the SIM card in a mobile. Since ours is a mobile broadband sim it is sitting in a hotspot. The app is too stupid to work this out and will not show us our usage. It’s not a solution to this problem.
so is optus going to fix this, 5 days now can't login, the problem is your website, I have the data sim in a modem so i'm not going to pull it out and put it in a mobile everytime i want to do something on my account.
Sorry to hear that's been the case for you @timbo81, it sounds like we'll need to take a look into this for you from our end.
Can you please get in touch with our Customer Care team via Live Chat here so we can help?
Someone from optus advised me it was my browser when I said I have been getting the same error messages - timeouts or scheduled maintenance - for a number of days.
Seems to be fixed now, and yet I am still using the same browser.