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Moderator Ev_
Moderator

Re: My Account Dashboard won't load

My apologies! I've just sent a private message to your @tomrob account

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New Contributor Beany-02
New Contributor

Re: My Account Dashboard won't load

Can somebody please contact me in regards to this, i've spent nearly 3 hours on the phone and chat to try and sort this issue. its going nowhere...

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New Contributor Stumpy352
New Contributor

Re: My Account Dashboard won't load

This problem is an ongoing one. It's been happening for years. I've had the same issue on multiple devices, and with multiple browsers, with multiple accounts .

 

From what I can tell, optus has tried to fix the problem by creating a new my account page .When you log in, it should go to this new page (3 vertical loading bars), but for some reason it still gets directed to the old page (circle spinner loading bars), which no longer has access to the server, because it's obsolete.  

 

You can get it to direct to the new page, but it loops endlessly .

 

I can honestly say that this problem SHOULD BE FIXED AS AN ABSOLUTE PRIORITY, AND AT WHATEVER COST .

 

We pay enough for our service that a working account web page should be a given. We've been waiting for years for a fix for this, and IT IS NOT GOOD ENOUGH OPTUS.

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