My Account Dashboard won't load

[krstm]

I went on the Live Chat yesterday for help and they said they'd have the issue fixed within 4 hours. I've just checked this morning and it's still not working.

[Shauna]

Thanks for getting back to us, @krstm. Can you please send me a private message confirming your account number, full name and DOB so I can take a look? Shauna

[SeanN]

just had my 3rd Live chat [ and 1 phone help]. Also asked about the ipad app, which show my services, but doesn't update & has constant error messages. Referred to IT & "Will be rectified in 3-5 business days".  Not holding my breath

[Wayne123]

I checked Dashboard on Safari (Laptop) with no joy.  12noon WST 

[Dan_C]

@Waybe123, we might need to go in and re-link the services from the back end.

When you get the chance, can you send us a private message? 

I need your full name, DOB, mobile number and email address. I'll get back to you as soon as I can. 

[Wayne123]

Luckily I found the SMS option to check my balance as I have over $200 of MyCredit and it expires on the 8th of August.  Here is a link to check your basics in the mean time  - click here 

https://yescrowd.optus.com.au/t5/Mobile/Easy-Optus-SMS-Menu-Functions-Text-Menu-to-9999/m-p/107064?_...

[Wayne123]

Attempted to sent a private message ..... made a few errors (no subjust , copied text was HTML (?) ) and then got a message I have sent to many private messages - try again later.  I'll try again later 

[AlexRH]

Hey there Wayne, you can use this link to PM me 🙂 

[Val_43]

I've had issues with my account for about 3 months now.. 

I can access everything except for my dashboard. 

Tried on safari, Chrome, Firefox. 

On a mac, Windows pc and mobile. 

Doesn't matter which one.

I can login just fine and go to other sections but if you try to go into dashboard gives you nothing says something wrong try later and if you try to log out it loops for infinity 

[Tano]

Hey @Val_43, as mentioned above it's probably a linking/provisioning issue that we'll need to amend on our end. Jump into Live Chat or send through a private message confirming full name, account/phone number and DOB and we'll take a look.