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Re: My Account Dashboard won't load

krstm

I went on the Live Chat yesterday for help and they said they'd have the issue fixed within 4 hours. I've just checked this morning and it's still not working.

Re: My Account Dashboard won't load

Shauna

Thanks for getting back to us, @krstm. Can you please send me a private message confirming your account number, full name and DOB so I can take a look? Shauna


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Re: My Account Dashboard won't load

SeanN

just had my 3rd Live chat [ and 1 phone help]. Also asked about the ipad app, which show my services, but doesn't update & has constant error messages. Referred to IT & "Will be rectified in 3-5 business days".  Not holding my breath

Re: My Account Dashboard won't load

Wayne123

I checked Dashboard on Safari (Laptop) with no joy.  12noon WST 

Re: My Account Dashboard won't load

Dan_C

@Waybe123, we might need to go in and re-link the services from the back end.


When you get the chance, can you send us a private message

 

I need your full name, DOB, mobile number and email address. I'll get back to you as soon as I can. 


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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

***Please note I am not currently with the Yes Crowd team.***

This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: My Account Dashboard won't load

Wayne123

Luckily I found the SMS option to check my balance as I have over $200 of MyCredit and it expires on the 8th of August.  Here is a link to check your basics in the mean time  - click here 

 

https://yescrowd.optus.com.au/t5/Mobile/Easy-Optus-SMS-Menu-Functions-Text-Menu-to-9999/m-p/107064?_...

Re: My Account Dashboard won't load

Wayne123

Attempted to sent a private message ..... made a few errors (no subjust , copied text was HTML (?) ) and then got a message I have sent to many private messages - try again later.  I'll try again later 

 

Re: My Account Dashboard won't load

AlexRH

Hey there Wayne, you can use this link to PM me Smiley Happy 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: My Account Dashboard won't load

Val_43

I've had issues with my account for about 3 months now.. 

I can access everything except for my dashboard. 

Tried on safari, Chrome, Firefox. 

On a mac, Windows pc and mobile. 

Doesn't matter which one.

I can login just fine and go to other sections but if you try to go into dashboard gives you nothing says something wrong try later and if you try to log out it loops for infinity 

Re: My Account Dashboard won't load

Tano

Hey @Val_43, as mentioned above it's probably a linking/provisioning issue that we'll need to amend on our end. Jump into Live Chat or send through a private message confirming full name, account/phone number and DOB and we'll take a look.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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