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My Account Dashboard won't load

krstm

When I sign into My Account, I get a page (optus.com.au/customercentre/myaccount/notauthorised) that comes up with a message saying: "Oops! Looks like the page you were looking for may be down or is no longer available  Please try clicking on My Account and then searching for the page again.  If this does not work, please try logging in later on."

 

If I try to click on the Dashboard tab at the top, I also get the above message.

 

Alternatively, if I try to get to the main My Account page by clicking on my name and selecting My Account from the menu, the page says "Retrieving your information" but then constantly refreshes in an endless loop, never getting anywhere. 

 

I've tried this on my phone, as well as on a PC in several different browsers, in both normal and private windows, and nothing works. 

 

How do I access My Account???

Re: My Account Dashboard won't load

Davelew

Just read the previous post 3 below yours.


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Re: My Account Dashboard won't load

Toomey

Hey @krstm, apologies for the issues here. It sounds like we'll need to check the provisioning of your profile on our end. Please jump into Live Chat with our Billing Team so we can grab your details and check this out.


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Re: My Account Dashboard won't load

Wayne123

I've been getting the same thing.  This is not new - have had it for a few weeks.  I was hoping the bug or reason would be repaired in the mean time.  I saw online to empty the cache and restart the brouser - no change.  But yes I also get the "retrieving your information" looping then ends with same message "opps....." .  Following with interest on this one.  

Re: My Account Dashboard won't load

Shauna

Appreciate your input, @Wayne123

 

To confirm, you're able to log into My Account? What browser are you using? 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: My Account Dashboard won't load

krstm

Yes, I can log in. I've tried using Firefox and Chrome but the problem with the Dashboard happens on both.

Re: My Account Dashboard won't load

Wayne123

I used Safari and Firefox with the same result. Unable to log into My Account.  

Re: My Account Dashboard won't load

Wayne123

Correction I can log in and from the top naviagation menu I can access Billing & Payments , Profile , Tack Orders , Perks etc however not the Dashboard.  

Re: My Account Dashboard won't load

krstm

Same here - I can access all the other tabs, just not the Dashboard.

Re: My Account Dashboard won't load

SeanN

Same here. Can see 'my profile', but not dashboard, usage, or how to recharge i.e. the things I actually need the online account for. constant error messages & endless loops & spinning wheels. Have rung, online chat - no difference.This is intensely irritating optus.

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