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New Contributor julesa1
New Contributor

Member Services - There is an error in the transaction server. try again

Hi

I had Optus cable for internet and telephony for some 20 years.

On my optus internet (setup on member servicee 20 years ago),

I have my primary username and 2 other usernames.

In member services (which reports:  There is an error in the transaction server. try again),

i cannot change the passwords for the 2 otjher username and I cannot view them either.

 

What gives ??

 

How do I fix this?  Log a call to tech support or what ?

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Esteemed Contributor
Esteemed Contributor

Re: Member Services - There is an error in the transaction server. try again

Yes they have done away with many aspects of the old members service and email management seems to be an area that has been left high and dry. I would contact support via the live chat below and ask them what story is with your account.

 

https://www.optus.com.au/notices/service-chat

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Occasional Contributor Pitbull007
Occasional Contributor

Re: Member Services - There is an error in the transaction server. try again

Pretty poor to leave it there. Can you still check your account bills online? 

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Online Community Manager
Online Community Manager

Re: Member Services - There is an error in the transaction server. try again

We've kept the Members services portal active as we still have a small number of customers using a legacy service i.e Dial up broadband, Web Space,  Optus TV feat. FOXTEL etc. 


My Account is now your go to platform to manage your service (including downloading PDF copies of your bills). 

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Occasional Contributor Pitbull007
Occasional Contributor

Re: Member Services - There is an error in the transaction server. try again

Why this error?Screenshot_20191021-153315_Chrome.jpg

 

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Occasional Contributor Pitbull007
Occasional Contributor

Re: Member Services - There is an error in the transaction server. try again

I called weeks ago to have my account looked at still nit fixed.

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Online Community Manager
Online Community Manager

Re: Member Services - There is an error in the transaction server. try again

Hi Pitbull007,


What service are you trying to view?

Are you able to link it with the option provided?


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Occasional Contributor Pitbull007
Occasional Contributor

Re: Member Services - There is an error in the transaction server. try again

Cable, add user names, delete user names.

Since this issue got messed up, I've now stuck with three email adresses and non access on anything else. 

Nothing works. 

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Online Community Manager
Online Community Manager

Re: Member Services - There is an error in the transaction server. try again

When you called, were you given a fault ticket number?


If not, if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor Pitbull007
Occasional Contributor

Re: Member Services - There is an error in the transaction server. try again

No Fault number given, he just changed passwords and when I stated, he basically said it was being fixed. Will contact later today. 

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