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New Contributor julesa1
New Contributor

Member Services - There is an error in the transaction server. try again

Hi

I had Optus cable for internet and telephony for some 20 years.

On my optus internet (setup on member servicee 20 years ago),

I have my primary username and 2 other usernames.

In member services (which reports:  There is an error in the transaction server. try again),

i cannot change the passwords for the 2 otjher username and I cannot view them either.

 

What gives ??

 

How do I fix this?  Log a call to tech support or what ?

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5 Replies
Esteemed Contributor
Esteemed Contributor

Re: Member Services - There is an error in the transaction server. try again

Yes they have done away with many aspects of the old members service and email management seems to be an area that has been left high and dry. I would contact support via the live chat below and ask them what story is with your account.

 

https://www.optus.com.au/notices/service-chat

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Occasional Contributor Pitbull007
Occasional Contributor

Re: Member Services - There is an error in the transaction server. try again

Pretty poor to leave it there. Can you still check your account bills online? 

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Online Community Manager
Online Community Manager

Re: Member Services - There is an error in the transaction server. try again

We've kept the Members services portal active as we still have a small number of customers using a legacy service i.e Dial up broadband, Web Space,  Optus TV feat. FOXTEL etc. 


My Account is now your go to platform to manage your service (including downloading PDF copies of your bills). 

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor Pitbull007
Occasional Contributor

Re: Member Services - There is an error in the transaction server. try again

Why this error?Screenshot_20191021-153315_Chrome.jpg

 

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Occasional Contributor Pitbull007
Occasional Contributor

Re: Member Services - There is an error in the transaction server. try again

I called weeks ago to have my account looked at still nit fixed.

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