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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor taleb87
New Contributor

Login to my account and someone elses details are there

This is a huge security concern, after not being able to login or reset my password as its telling me my details needed to reset password dont match OPTUS', someone on chat was able to send me a reet password email,

 

Now upon logging in im greeted with a Hello MARLO, My name is not Marlo, its giving me his mobile, DOB, address, email, not to mention access to his Bills records etc, It does have a box which lets me login to my account but i can only see 2 of my internet services, still cant see my 3 mobile services and 1 new NBN service that i have with optus.

 

Can someone please contact me  asap

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2 Replies
Online Community Manager
Online Community Manager

Re: Login to my account and someone elses details are there

Completely agree, we'll need to sort this one out immediately@taleb87.

 

Can you please send us a private message?

 

I need your full name, DOB and account number. I'll also need the email that you've registered for My Account.

 

The account has clearly been linked in an error. Let us know once you've sent your message through and we'll respond right away.

 

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor jstring
New Contributor

Re: Login to my account and someone elses details are there

I've also got this issue. Logged into the Optus account, and it's got someone else's name and account number. Optus support says "don't worry about it"....

 

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