Accepted Solution

Live chat & 133937 issues


I am finding the Optus support network online absolutely useless. Last week I went through the options 5 times on 133937 before being disconnected with addresses that I had already tried and no option to talk to someone. In the end I had to go to a retail store so that they could call a customer service rep to fix my issue. 

Tonight I tried to use live chat to merge 2 accounts into one and was talking to a consultant when another consultant would come over the top to close the chat as it was inactive for to long even though I was still chatting to a consultant. 

Your customer service is totally appalling 


Re: Live chat & 133937 issues


Very sorry to hear about this @RLJB, it definitely shouldn't be this way. If you still need a hand with anything, we're happy to help out here on our end! Feel free to shoot through a private message with more details and account info

Re: Live chat & 133937 issues


Need to get my Fetch code. 133937 is unobtainable. Fetch link on Optus Support is out of order. What next?

Re: Live chat & 133937 issues


Find your Fetch activation code

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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