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Occasional Contributor BB1
Occasional Contributor

Live Chat

I can not get any response from Live Chat.  It has not been active for two days.

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5 Replies
Moderator Shauna
Moderator

Re: Live Chat

Hey @BB1 - try this link here → https://www.optus.com.au/shop/notices/service-chat


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Occasional Contributor BB1
Occasional Contributor

Re: Live Chat

This is the link to the page that will never connect to the Live Chat.  Any othe ideas?

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Occasional Contributor BB1
Occasional Contributor

Re: Live Chat

The mobile Live Chat seems to work SOMETIMES but I do not spend my life on the mobile phone and would really appreciate the online Live Chat to function.  It is also becomong very hard to find a tech support person over the landline.  Does anyone really want to help? VERY VERY poor service for one of the worlds largest telecommuications companies!

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Online Community Manager
Online Community Manager

Re: Live Chat

Hmm, seems to be working on our end.

 

Give this one a shot → http://yesopt.us/chat2us

 

Live Chat is optimised for Chrome. You should see a little chat bubble pop up on the bottom right hand side of your browser.

Depending on the speed of your connection and hardware, it may take a few seconds to show up.

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Occasional Contributor BB1
Occasional Contributor

Re: Live Chat

The problem was Internet Explorer.  BUT why did it suddenly stop loading the Live Chat page?  Thanks for the solution.

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