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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor rifka
New Contributor

It shows "The requested SIM is already in use." since yesterday.

I can't replace my old sim number to my new prepaid sim card. It didn't work since yesterday.

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Online Community Manager
Online Community Manager

Re: it shown "The requested SIM is already in use." since yesterday.

Hi,
Thank you for raising this issue. You've double checked you've entered the SIM number correctly?
This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 

If not, please Chat with us or Message Us from your My Optus App under the Help menu.  


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Eddiek
New Contributor

Re: It shows "The requested SIM is already in use." since yesterday.

How can u solve that problem??

I am going throuth the same thing

 

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Online Community Manager
Online Community Manager

Re: It shows "The requested SIM is already in use." since yesterday.

Hey EddieK,


Confirming the above, please contact Optus if you need further assistance with this issue as we're unable to look at account details here on Yes Crowd.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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