I'm having issues checking my mobile broadband usage, no matter how I try. When I opten the My Optus app, it treats me like a new user every second day. I have to verify my details, verify my phone number to receive the code, which I enter and I need to enter my name and accept the Ts & Cs, before I can see my usage meter. That's really getting on my nerves. I've hard reset the iPhone 8, deleted and reinstalled the app, nothing. The problem did disappear recently after an iOS update and subsequent app update, but its back again.
Also when I go online to Member Services https://www.optus.com.au/customercentre/myaccount/dashboard (from PC), the Your Services section is blank with an error below saying "Sorry - We are experiencing technical difficulties. Please try again later".
Then when I go online to (from PC) to My Account https://www.optus.com.au/my-account, it appears that the browser gets stuck in a loop between logging in and retrieving my information, then returning to logging out and in, etc.
This is very frustrating. Has anyone else had this issue.
I agree this sounds frustrating @the_damonator. From the sounds of it, there's an issue with your My Account profile that we need to raise on our end. If you chat with the Customer Service team, they can log a case with our IT team who will resolve it. Sorry for the inconvenience caused
Hey @jasonsmith - we may need to raise this with our IT team. Can you please send me a private message with a screenshot of what you can see?