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New Contributor Steve490
New Contributor

I'm unable to recharge my son's prepaid service

Can't recharge my son's prepaid phone on my online accont

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2 Replies
Online Community Manager
Online Community Manager

Re: N

There's a couple of ways to recharge online.


You can recharge via the My Optus App or via the Recharge portal. 

 

Note: To recharge via the My Optus App, The Prepaid Mobile service must be on the same account as your primary service. 

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Online Community Manager
Online Community Manager

Re: N

Hi Steve490,


Have you been able to do it before? Or is this the first time trying?

It's a problem with the actual recharging or your son's number isn't listed?

Are you still having trouble today?


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