I took out a contract with Optus through a well known retailer about 6 months ago and immediately created a direct debit, to go out on time, each month, so as, no payment delays were / are incurred... I continue to get quite insulting texts on my mobile from Optus, saying my payment is a little over due and may incur extra fees?....I pay on time, all the time!!!.
Today, I spent 1hr 50 minutes, calling Optus (5) times, with different operators on each occasion, asking to be connected to the billing department, not ( Pre-Paid)….I hung on and on, until, it proved to be the worst possible experience, anyone could come into contact with, regarding a carrier....I still dont have an answer as to why I continue to get these uncalled for reminders and the matter remains unresolved...Another 18 months of this, come on...Bad customer service, with the pretense, Optus, is a leader...Wouldn't you be annoyed, receiving insulting reminders, which are totally unnecessary?... Damn hide and "YES" I'm annoyed!!!!
Peter may be on the money that this isn't something our frontline teams would be able to fix themselves however this shouldn't excuse them not following through for someone in the backend to investigate and fix.
I suspect another customer who regularly pays their bills late has somehow got your mobile number as the contact number, entered as a typo perhaps.
As it's been unresolved for 18 months, from here I would suggest your next step would be to lodge a complaint online. You'll find the link on the bottom left hand corner of this page.
Let us know how you go.
You're most welcome, Barry. I just hope it's worked out and resolved! 🤞
Yes the bill is as I stated but no explanation or breakdown .....As I stated my monthly outgoing is $49.00 but here this time there are two (2) bills one (1) $37.50 and a further one for $66.00 odd no explanation...I have looked to download my statements but nowhere to be found mate....I hope Monday proves successful in regard to contacting them....I wouldn't mind but I have a AAA credit rating and always have had and have worked hard over my life span to always maintain such a rating...