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2018-04-26 02:19 AM
After several hours with several different people on webchat I still haven't been able to get back into the webmail account that Optus locked. None of the passwords that were sent via SMS ever worked.
I'm now in My Dashboard in the manage section of email accounts, but there's no generate password option for the secondary account.
2018-04-27 04:03 AM
Hey @DressageQueen we'll take a further look at it and see what's happening there. Just shoot me a PM with your full name, DOB, and account/service number when you get a chance.