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New Contributor
New Contributor

How long does it take to process an online order

 I recently ordered the iPhone7 plus 32gb rose gold and it's been more than 48 hours where they said they will get back to me. Temporary number T51505648900924

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RetiredModerator
RetiredModerator

Re: How long does it take to process an online order

Hello @Tay23

 

Have you since received a call/ confirmation email? If not, please send us a private message confirming your phone number, full name and date of birth. Once we've identified you, we'll be able to check into the status of your order 🙂


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Occasional Contributor
Occasional Contributor

Re: How long does it take to process an online order

I ordered mine on the 21st of Sept and received a confirmation email with temporary order number, but nothing since. 

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Moderator
Moderator

Re: How long does it take to process an online order

Hi @KingGazzy, normally it doesn't take this long but was this order for a handset on pre order? If this is for an iPhone then please  trace your order here ☻6 https://yescrowd.optus.com.au/t5/custom/page/page-id/handset-support . Alternatively you can check your order details here →  http://yesopt.us/chat2us from PC with one of our sales support experts. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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