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New Contributor Ro16
New Contributor

How do you report service issues or faults

Optus appears tomhave progressively removed all the ability for a customer to interact witha person when experiencing service difficulties. I have tried the 13 number for tech support, and get automated responses which are of no help. The 24/7 chat says 'We'll be with you shortly', and 40 minutes later, nothing...........


This is absolute rubbish customer service.


Anyone know how to log a fault or speak to someone at Optus that gives a toss?

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2 Replies
Contributor gasman

Re: How do you report service issues or faults

My NBN is out at the moment. I think due to a lightening strike about 8:30 last night. I called 131344 this morning, after answering all the questions and pressing the right buttons I got through to level one support after about 15 mins. The guy was very helpful and the fault has been ascalated to level 2. Last night I tried at about 11pm on both the 131344 and 1300 300 427 numbers and waited for over 40 mins then gave up. Maybe the mornings are better? Good luck.

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Moderator Shauna

Re: How do you report service issues or faults

Hey @Ro16 - I can see Toomey has responded to your other thread. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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