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New Contributor Tianha99
New Contributor

Email

My email is not sending or receiving
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2 Replies
Online Community Manager
Online Community Manager

Re: Email

Hi TIANHA99, we've got a few of questions. 

What type of email client are you using i.e. Mac Mail, iOS mail, Outlook etc?

When you attempt to send mail, are you seeing any sort of bounce back error prompt? 

Are you receiving any prompt stating that you'll need to update your password?

Are you able to send/receive mail via Webmail? If you do require a password reset, you'll need to contact us here. 

Once you've received a temporary password: 

1) Login to webmail using your existing username and password. If you’ve received a temporary password, you’ll need to use this one
2) Select the, ‘Settings’ tab from the top menu
3) Select, ‘Change Password
4) Enter your current password, you’ll need to enter your new password twice

 

 

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0 Kudos
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Online Community Manager
Online Community Manager

Re: Email

 Hi @Tianha99, we've got a few of questions. 


What type of email client are you using i.e. Mac Mail, iOS mail, Outlook etc?

When you attempt to send mail, are you seeing any sort of bounce back error prompt? 

Are you receiving any prompt stating that you'll need to update your password?

Are you able to send/receive mail via Webmail? If you do require a password reset, you'll need to contact us here. 


Once you've received a temporary password: 

1) Login to Webmail using your existing username and password. If you’ve received a temporary password, you’ll need to use this one
2) Select the, ‘Settings’ tab from the top menu
3) Select, ‘Change Password
4) Enter your current password, you’ll need to enter your new password twice


-----------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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