I have been an Optus customer for at least 15years, having my current number for about 9yrs. I upgraded my plan in DECEMBER, by January, Optus still had not applied the upgrade. I took screen shots of my plan upgrade and order. So in January I used the live chat feature and was assured that will holidays there were problems but on checking my plan upgrade will be applied on Feb 4th, at least 6 weeks after I upgraded my plan. Now February 5th and my plan has NOT BEEN UPGRADED. Absolutely disgusting service for long time customers. I think I will be looking to Vodafone or Telstra plans considering I am not locked into an Optus service.
Not good to hear Nellemk ,
In some cases, it might be a change that happens at the end of the current bill cycle; in which case you wouldn't see the plan chnage on your end until the new bill cycle. If the change wasn't done initially, it may be the case that it's waiting for a new bill cycle now.
If you access My Account, does it show the new plan; or is it still the old one? If you can't access My Account or the new plan isn't there, definitley get in touch with Optus to see what the hold up is.
It is still the old one showing. New one should have 15 of data, mine is still showing as 10. Considering i upgraded in December and it is noe february, this is no excuse. Since upgrading, 2 billing cycyles have finished and 2 have started. December - Feb and no upgrade showing, there is no excuse. Optus told me in live chat a month ago that it was delayed because staff were on holidays and I was assured that February 4th (new billing cycle) It would be apllied and I would be able to view it. There shouldnt even be an excuse for it not being applied in January. And staff on holidays is a poor excuse. If there is no staff there for customers and to do a job, more staff is needed i believe.
Hey @Nellemk - thanks for reaching out to us about your concern. Really sorry for all the frustrations caused by what we would consider quite a simple process. Please send us a private message with your full name, DOB and service/account number and I'll be more than happy to follow this up for you.