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Occasional Contributor Nellemk
Occasional Contributor

Disgusting service and plan upgrades

I have been an Optus customer for at least 15years, having my current number for about 9yrs. I upgraded my plan in DECEMBER, by January, Optus still had not applied the upgrade. I took screen shots of my plan upgrade and order. So in January I used the live chat feature and was assured that will holidays there were problems but on checking my plan upgrade will be applied on Feb 4th, at least 6 weeks after I upgraded my plan. Now February 5th and my plan has NOT BEEN UPGRADED. Absolutely disgusting service for long time customers. I think I will be looking to Vodafone or Telstra plans considering I am not locked into an Optus service. 

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4 Replies
Trusted Contributor
Trusted Contributor

Re: Disgusting service and plan upgrades

Not good to hear  

 

 

Occasional Contributor Nellemk
Occasional Contributor

Re: Disgusting service and plan upgrades

It is still the old one showing. New one should have 15 of data, mine is still showing as 10. Considering i upgraded in December and it is noe february, this is no excuse. Since upgrading, 2 billing cycyles have finished and 2 have started. December - Feb and no upgrade showing, there is no excuse. Optus told me in live chat a month ago that it was delayed because staff were on holidays and I was assured that February 4th (new billing cycle) It would be apllied and I would be able to view it. There shouldnt even be an excuse for it not being applied in January. And staff on holidays is a poor excuse. If there is no staff there for customers and to do a job, more staff is needed i believe. 

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Moderator Wesley-J
Moderator

Re: Disgusting service and plan upgrades

Hey @Nellemk - thanks for reaching out to us about your concern. Really sorry for all the frustrations caused by what we would consider quite a simple process. Please send us a private message with your full name, DOB and service/account number and I'll be more than happy to follow this up for you. 


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Occasional Contributor Nellemk
Occasional Contributor

Re: Disgusting service and plan upgrades

Thank you, I am inboxing now

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