cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
For Australian Bushfire info please click here
Highlighted
New Contributor McM13
New Contributor

Confirm service

When I log into my account I get a Link My Optus Service Page, but when I enter my number and click Check Service I get the following response: "The service entered is not eligible for My Account registration"

I am unable to view my bill, or add the 6 months Apple music that was included with my plan as a result.

Tags (1)
0 Kudos
Reply
2 Replies
Esteemed Contributor
Esteemed Contributor

Re: Confirm service

You may need to speak with support as there have been many cases where this has been reported.

https://yescrowd.optus.com.au/t5/Online-Mobile-Self-Service/The-service-entered-is-not-eligible-for-... 

0 Kudos
Reply
New Contributor McM13
New Contributor

Re: Confirm service

Thanks Yeldarb