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New Contributor Drjc
New Contributor

Complete my account registration

I get an email to verify my email which goes to a page which says Something went wrong
We are having trouble verifying your email. You may continue using the app without verification
I am unable to view billing
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5 Replies
Respected Contributor
Respected Contributor

Re: Complete my account registration

That happened to me to. Jumped onto Live Chat via the link below and spoke to someone who fixed it in minutes. Quite painless aside from the broken set up to begin with

 

http://yesopt.us/chat2us

____________________________________________________________________________________________________________________________
I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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New Contributor Drjc
New Contributor

Re: Complete my account registration

Problem is you have to log into my account before you can live chat
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Online Community Manager
Online Community Manager

Re: Complete my account registration

Hi Drjc,


Customers can contact Optus via Live Chat/Message using an internet browser 🙂 


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor sgaembassyfranc
New Contributor

Re: Complete my account registration

i would like to buy a travel pack and i can't do it as usual !

I try to access to my account . i can't

my email address : *hidden*

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Online Community Manager
Online Community Manager

Re: Complete my account registration

Hey there sgaembassyfranc,


We have hidden your personal information on our online public forum. We take your privacy very seriously. If you have any questions about this, please feel free to refer to the Community Guidelines. Thank you! 


What is the issue? It's not accepting your password? Have you tried resetting it? Or the My Account page isn't working?


If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Message Us here or from your My Optus app under the Help menu.  


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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