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2019-02-10 12:20 PM
i have tried to change my email address from some random one that Optus has given me, 3 times so far!
When I log out and go back into my account, this Optus generated email address is back as my selection.
I am getting sick of changing this thinking I will get my bill via my personal email, only to get a sms message telling me I am overdue....
before anyone says I have to save my changes, the button is there, I touch save, but no confirmation page comes up...so I just keep saving....but nothing changes.
Why have the ability to change preferences if it appears I have to make contact with a service person?
step up Optus.
2019-02-11 03:27 PM
Hi @Pestman, we might need to go in and change your contact email from the back-end.
We'll then go in and ensure that it's verified.
When you get the chance, PM us with your details
- Full name
- Account number
- Preferred contact email
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