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Re: Cannot successfully log into the memberservices portal

MEdge

Hi Ray,

 

Did you get any feedback on this? I tried to use the online support agents, but they kept trying to push me to my mobile phone 'My Account', which of course won't help me for the cable account. 

 

Cheers
Martin.

Re: Cannot successfully log into the memberservices portal

Ray_YC

Only that the Member Services portal is still available for the following products:

  • Home Phone on the Optus Resale & Cable Networks
  • Home Broadband on the Optus Resale Network
  • Optus TV feat. Foxtel
  • Dial Up

Do you have a mobile phone with Optus? I cautiously assume yes which is why they were directing you there as once you log in to My Account you should see your mobile and cable services?


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Re: Cannot successfully log into the memberservices portal

MEdge

Hi Ray,

 

Yes, understand re: Cable and memberservices except I am still getting the originally described error where I cannot login. 

 

I do have a mobile, and that my-account login operates.

 

Thanks
Martin.

 

 

Re: Cannot successfully log into the memberservices portal

Ray_YC

Hi Martin,

Just clarifying, when you login to my-account, you don't see your cable service information?

Please send me a private message with a screenshot displaying the error and your full name, cable username and date of birth so I can have someone look into it.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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