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2016-05-23 10:41 AM - edited 2016-05-23 04:32 PM
Firstly let me just say how terrible the Optus website is...!!!! I have no idea how anyone finds what they want.
It seems to flick between a very new site (black, yellow white branded) to a very old clunky site with optuszoo in the url.
I have a plain and simple FetchTV package (ie internet cable + phone + tv)
So I log in and get to this...
So I click My Bills
I get this. No FetchTV...
So what do I pick? Optus TV? Cable Fusion...? None of them rings a bell...
Anyway - it doesn't matter because it says "Your cable account billing details are now available in My Account, please click here to continue."
funny that - when I click "here" it just goes back to where I started above in the log in page.
Geezus Optus - have you tested your website?
2016-05-23 04:25 PM
I reckon Optus only has one code bunny working on that site and changes are happening very slowly!
2016-05-23 04:33 PM
Agreed. Probably the worst corporate site I've ever seen. Calling up their customer service centre is a joke too - if you can wade through the phone options to find what you want...
2016-05-30 04:17 PM
Sorry for your experience. Do you have an existing myaccount? you can easily check your usage and manage your account via myaccount. Please follow the link.
Hope this helps
2016-05-31 08:28 PM
No it does not help.
If I use the URL below
it logs in and I end up at
with the screenshots above.
It looks like I log in to a new looking site and end up at an old one.
Then everything is *as explained above*.
2016-05-31 08:47 PM
To make this easy to see what I am doing I have shared a video on YouTube
It's pretty easy to see what's going on. It's stuffed.
2016-05-31 12:05 PM
Thanks for your reply. Can you please send me a private message with your details and I can look into this for you.
2017-08-09 07:10 PM
Worst.Website.Ever!! Can't change direct debit info online. Website sends me around in circles...infuriating!! Spent 40 minutes trying to change credit card info, still not completed.
2017-08-15 07:34 PM
It shouldn't have been such a hassle, @TimSimms
Has this since been sorted out for you? If not, please chat with us HERE so we can get it switched over for you.
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