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Cannot access my Bills on website

[ Edited ]
justinedmunds

Firstly let me just say how terrible the Optus website is...!!!! I have no idea how anyone finds what they want.

It seems to flick between a very new site (black, yellow white branded) to a very old clunky site with optuszoo in the url.

I have a plain and simple FetchTV package (ie internet cable + phone + tv)

 

So I log in and get to this...

 

Capture.JPG

 

So I click My Bills

I get this. No FetchTV...

So what do I pick? Optus TV? Cable Fusion...? None of them rings a bell...

Capture.JPG

 

Anyway - it doesn't matter because it says "Your cable account billing details are now available in My Account, please click here to continue."

 

funny that - when I click "here" it just goes back to where I started above in the log in page.

 

Geezus Optus - have you tested your website?

 

Justin

 

 

Re: Cannot access my Bills on website

Meincranbourne

I reckon Optus only has one code bunny working on that site and changes are happening very slowly!

Re: Cannot access my Bills on website

justinedmunds

Agreed. Probably the worst corporate site I've ever seen. Calling up their customer service centre is a joke too - if you can wade through the phone options to find what you want...

Re: Cannot access my Bills on website

mazz_a

Hi justinedmunds,

 

Sorry for your experience. Do you have an existing myaccount? you can easily check your usage and manage your account via myaccount. Please follow the link.

https://www.optus.com.au/customercentre/myaccountlogin

 

Hope this helps

 

 

Re: Cannot access my Bills on website

justinedmunds

No it does not help.

 

If I use the URL below

https://www.optus.com.au/customercentre/myaccountlogin

it logs in and I end up at

https://memberservices.optuszoo.com.au/

with the screenshots above.

 

It looks like I log in to a new looking site and end up at an old one.

Then everything is *as explained above*.

 

Re: Cannot access my Bills on website

justinedmunds

To make this easy to see what I am doing I have shared a video on YouTube

It's pretty easy to see what's going on. It's stuffed.

https://youtu.be/l0g3nJPRs88

 

Highlighted

Re: Cannot access my Bills on website

mazz_a

Hi justinedmunds,

 

Thanks for your reply. Can you please send me a private message with your details and I can look into this for you. 

 

Re: Cannot access my Bills on website

TimSimms

Worst.Website.Ever!! Can't change direct debit info online. Website sends me around in circles...infuriating!! Spent 40 minutes trying to change credit card info, still not completed. Cat Mad

Re: Cannot access my Bills on website

AlexRH

It shouldn't have been such a hassle, @TimSimms Smiley Sad 

Has this since been sorted out for you? If not, please chat with us HERE so we can get it switched over for you. 


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