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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
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Cannot Access My Account

Whenever I attempt to login to My Account on the PC, I get a message:

 

Oops!

Looks like the page you were looking for may be down or is no longer available

 

I also cannot login to my My Account from my phone - I couldn't even login to the Yes Crowd, I had to make a whole new account.

 

This really makes my account unusable and limits any ability I have to get support.

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Moderator
Moderator

Re: Cannot Access My Account

Hey @blakedut, sorry to hear about your My Account login issue. Were you able to chat with someone in this regards since posting? If you still need a hand then please PM us → here your phone number / account number, full name and date of birth so that we can look into this for you.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Re: Cannot Access My Account

Hi

 

i have also been having this same problem for a while now. And when I try to go to my account the page just keeps refreshing and saying retrieving your information.

 

Thanks

 

Adam

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RetiredModerator
RetiredModerator

Re: Cannot Access My Account

Hey @Adamss - Thanks for reaching out.


Have you tried on another browser? If so and it still doesn't work, can you please PM me with your account details, full name and DOB?
 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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