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New Contributor Jotto
New Contributor

Re: Cancel contract before contract period - payout calculation ?

I need a payout figure for my phone as you can't provide me with a reliable service to run my business. I have had endless issues regarding voicemail which is crucial for me to operate my business.  Now instead of calls going to voice mail the caller gets a generic message saying that the phone number is disconnected. My customers are going elsewhere and I am losing hundreds of dollars in lost business. 

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Honoured Contributor
Honoured Contributor

Re: Cancel contract before contract period - payout calculation ?

This is a public forum. Use livechat and request a cancellation. But if a business is involved then presumably you need another service? Just sign up with another supplier (requesting the number be ported). Close the Optus account later.

 

Peter Gillespie

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Online Community Manager
Online Community Manager

Re: Cancel contract before contract period - payout calculation ?

It's not clear what service you're having an issue with?

Have you tried to contact Optus for them to investigate?

If it's for Mobile and you have the My Optus App you can find this info by going to More --> Profile --> Cost to change contract


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