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New Contributor My_Nickname
New Contributor

Can't use data, can't make calls but can receive calls.

I'm not sure what is going on but basically my data usually works fine and I can call and receive calls but recently when I try and turn on my data nothing happens, even though my mobile data says it is on, it doesn't pop up with 4G or 3G and I can't seem to find any setting to fix it. I also found that whenever I try to call people back it always says "call failed" and no matter how many times I try. iMessage and text message are also working fine.

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Esteemed Contributor
Esteemed Contributor

Re: Can't use data, can't make calls but can receive calls.

Assuming it's not an issue with the local tower the link below has some good suggestions on what to try next.

 

https://support.apple.com/en-us/HT201415

 

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Online Community Manager
Online Community Manager

Re: Can't use data, can't make calls but can receive calls.

Have you tried a Network Reset?

 

How to Network Reset on an iPhone

 

  1. Tap settings from your main screen
  2. Tap general
  3. Scroll down to reset
  4. Tap network reset

Failing that, it might be worth popping into an Optus store and asking for a free SIM replacement. 

 

 

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