I've had this problem ever since I connected with Optus.
I log in, it loads a page that says "Hi There," and what appears to be more things loading but then just goes to this screen:
Log in, recieve this message.. "We apologise for the interruption. Please try again later." and logs me out automatically.
The only thing I can actually access is webmail which is useless.
We've mentioned this problem to support over the phone but they literally told us to try again later. That was about over a week ago. I havent been with Optus long, but I keep having the most stupid issues arise.
There was one other complaint that they couldn't access there page, just tested and I can access the My Account.
Is it working for you?
Clear browser cache/cookies ect?
I've escalated you thread so hopefully the right folks within Optus can take a look and see what's going on with your account..
Hooefully it'll be sorted soon!
Hey Louisa - can you PM me your info (mobile number, DOB and full name for ID) as well as your MyAccount username and I'll take a look? Thanks!
Not to necro an older thread...but this is happening to me as well. Iniatally can log in, but then it logs me out. Frustrating since this is a new connection and after having to wait almost two months to get connected still having problems. Please advise if there is any tech issue with the my account services.
Hey riggers, can I ask if you've been able to try logging in with your full email address as the username? Can you give it a shot and let me know how you go with it?
I've been having the same issues for the past 4 weeks.
I have contacted Optus now 7 times, have had one person call me back and still was unable to assist.
Hve tried this on multiple devices, still the same problems. I am a Mobile "My Account" and that works fine.
Just unable to get to my Internet My Account. I have tried linking this to my other account ... and it keeps advising that it will take 48 hours to do so ... that was 4 weeks ago as well.
Hey Mechan1k, let me look into this for you. Could you please PM me through your My Account username/email, full name, D/O/B and mobile number?