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New Contributor Louisa
New Contributor

Can't log into My Account OR Member Services?

I've had this problem ever since I connected with Optus.

 

My Account:

I log in, it loads a page that says "Hi There," and what appears to be more things loading but then just goes to this screen:

 myacc.png

 

Member services:

Log in, recieve this message.. "We apologise for the interruption. Please try again later." and logs me out automatically.

 

The only thing I can actually access is webmail which is useless.

We've mentioned this problem to support over the phone but they literally told us to try again later. That was about over a week ago. I havent been with Optus long, but I keep having the most stupid issues arise.

19 Replies
Crowd Champion caaf
Crowd Champion

Re: Can't log into My Account OR Member Services?

There was one other complaint that they couldn't access there page, just tested and I can access the My Account.

 

Is it working for you?

Clear browser cache/cookies ect?

Cheers Dave

Note..This is an open and public support forum please refrain from posting private/personal information. Smiley Wink
__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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New Contributor Louisa
New Contributor

Re: Can't log into My Account OR Member Services?

I've tried doing that, still doesn't work. Also tried logging in on my phone, still nothing.

 

Thanks for the reply.

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Crowd Champion caaf
Crowd Champion

Re: Can't log into My Account OR Member Services?

I've escalated you thread so hopefully the right folks within Optus can take a look and see what's going on with your account..

 

Hooefully it'll be sorted soon!

Cheers Dave

Note..This is an open and public support forum please refrain from posting private/personal information. Smiley Wink
__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
0 Kudos
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RetiredModerator Esther
RetiredModerator

Re: Can't log into My Account OR Member Services?

Hey Louisa - can you PM me your info (mobile number, DOB and full name for ID) as well as your MyAccount username and I'll take a look? Thanks!


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Have you seen something helpful? Don't forget to give it a kudos. Asked a question and got an answer? Make sure you mark it as an accepted solution!

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New Contributor riggers
New Contributor

Re: Can't log into My Account OR Member Services?

Not to necro an older thread...but this is happening to me as well. Iniatally can log in, but then it logs me out. Frustrating since this is a new connection and after having to wait almost two months to get connected still having problems. Please advise if there is any tech issue with the my account services.

 

Thankyou

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Trusted Contributor
Trusted Contributor

Re: Can't log into My Account OR Member Services?

Hey riggers, can I ask if you've been able to try logging in with your full email address as the username? Can you give it a shot and let me know how you go with it? 

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New Contributor Mechan1k
New Contributor

Re: Can't log into My Account OR Member Services?

I've been having the same issues for the past 4 weeks.

I have contacted Optus now 7 times, have had one person call me back and still was unable to assist.

Hve tried this on multiple devices, still the same problems.  I am a Mobile "My Account" and that works fine.

Just unable to get to my Internet My Account.  I have tried linking this to my other account ... and it keeps advising that it will take 48 hours to do so ... that was 4 weeks ago as well.

 

 

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RetiredModerator Pete
RetiredModerator

Re: Can't log into My Account OR Member Services?

Hey Mechan1k, let me look into this for you. Could you please PM me through your My Account username/email, full name, D/O/B and mobile number?

___________________________
Have you seen something helpful? Don't forget to give it a kudos. Asked a question and got an answer? Make sure you mark it as an accepted solution!

Please ensure you abide by the community guidelines. All moderation actions are final.

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New Contributor Wilko74
New Contributor

Re: Can't log into My Account OR Member Services?

I also have been unable to log into my account for over 2 months now on any device.Contacting optus support on numerous occaisions has not resolved this issue.

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