Can’t get into Optus app

[Lejlejlej]

Hello

Every time I try to use the app it says the sim in my iPhone 8 isn’t an Optus sim. This is a lie, I’ve been with Optus for many years and have kept the same number. It’s beyond a joke. I have deleted the app and redownloaded the app using my phone data not wifi and still asks for a 4 digit code to then get told I can’t cant get access and yes I’ve tried turning my phone on and off. 

[NickName2017]

turn Wifi off and hit the "request new code" button

once you got the code via sms you can tun wifi back on. 

[Lejlejlej]

No.. I get the password but it won’t let me passed that point it pops up saying my sim isn’t Optus when it is, it’s not a new sim either I’ve had it for months and had this number for years. 

[NickName2017]

sounds like typical Optus...

[Toomey]

Have you tried a new SIM? You can pick up a replacement in an Optus Store.

If that doesn't work, Tech Support will need to raise an IT Case for investigation, jump into Live Chat once you've tried a new SIM and they can open a fault ticket.