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2018-11-24 05:09 PM
I had to move away from Optus when I went overseas and my old Account number is still active and I can log in. I don't need the account number or broadband number associated with this account.
I signed up again for Optus and now have a new account number but I can't seem to register an account because my email and phone number is already in use in the old account.
How can I get my new account details registered on my My Account?
2018-11-25 07:36 PM
I would suggest live chat and ask themn to clear your old account.
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2018-11-26 05:27 PM
Hey @jegwom - have you since been able to speak to anyone in regards to this?
If you're still needing a hand, can you please send me a private message confirming your account number, full name and DOB?
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