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Can't create log in for new account number

jegwom

I had to move away from Optus when I went overseas and my old Account number is still active and I can log in. I don't need the account number or broadband number associated with this account.

I signed up again for Optus and now have a new account number but I can't seem to register an account because my email and phone number is already in use in the old account.

How can I get my new account details registered on my My Account?

Re: Can't create log in for new account number

Davelew

Hi

I would suggest live chat and ask themn to clear your old account.

 

Dave


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Re: Can't create log in for new account number

Shauna

Hey @jegwom - have you since been able to speak to anyone in regards to this?

 

If you're still needing a hand, can you please send me a private message confirming your account number, full name and DOB?


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