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2019-01-10 10:16 AM
When i applied optus i choose a number and 80gb plan. Its almost a month passed, first they changed by number against my will so the number on the contract i signed is tottally different number then i am using, secondly optus gave my 80 gb plan to number on the contact so i still couldn't use it. Am i able to cancel this contract without paying any cancellation fee? If yes how can I do it? Thanks.
2019-01-10 10:35 AM
The current cancellation fee would be $330.
How did you choose your number? Did you go into a store? Did you pay extra for a premium one? Or did you just select one from a list of free options?
Its not a great start to the relationship but it sounds like Optus just need to sort the connection between the number and the plan. Do you have any data / connection for your phone now? How much?
Optus should credit you a one month refund for the time the handset was not usable. I'll flag a Mod @Dan_C and he can get your details and hopefully ensure the link is
As for a total cancellation I suspect Optus would say no. Not getting the number you want is annoying but not sufficient IMO to warrant a cancellation. Not transferring an existing number would. If you paid extra for a premium number then that should be refunded.
2019-01-10 12:40 PM
Before we go any further, I'm just after a bit more information @Yigit
At this time, you now have two service numbers, both of which are contracted onto a 12M SIM only plan?
Was the intention to port a number in from another provider, or did we give you a choice of brand-new numbers when signing on with us? Instead of the number you'd selected, we've given you an entirely different number?
Let me know, I'm happy to help out.
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