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Occasional Contributor Kabe
Occasional Contributor

Blank Contract Screen

When I go into My Profile and click on Contracts, it lists the three contracts I have with Optus.

1. Mobile Account

2. Expired Bundle (Broadband & home telephone)

3. Current Bundle (Broadband & home telephone) dated May 2019

 

The problem is that I can view and download 1 & 2 OK but 3 displays a blank screen in view and when downloaded shows a 3KB blank PDF.

 

Anybody else experiencing this problem?

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4 Replies
Online Community Manager
Online Community Manager

Re: Blank Contract Screen

Is this when using the My Optus App or My Account online portal?


You should be able to find it here.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor Kabe
Occasional Contributor

Re: Blank Contract Screen

I'm using the My Account online portal to view the contract.

Thanks also for the link to the various contracts.

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Online Community Manager
Online Community Manager

Re: Blank Contract Screen

I'm able to view mine so it may just be an issue with that particular one.

If you'd like it resolved so it appears in your My Account portal, please send a PM to Optus on Facebook or a DM on Twitter with the details.   


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor Kabe
Occasional Contributor

Re: Blank Contract Screen

Thanks Ray for that info, will give it a go.

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