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New Contributor Mercman46
New Contributor

Billing query

Re my NBN Ultimate account number *personal info hidden*. I've been charged for a second Fetch box on this month's bill, but I only have one. About three months ago, I was having trouble with my Fetch box, and at the Optus technician's request, I returned the faulty unit and received a new replacement. There was a billing problem a month ago, and I rang Optus and spoke to a srevice advisor, and we both agreed that I only have one Fetch box and she would ammend my account accordingly. Can you sort this out and credit any overcharged amount for me please?

Richard Nankivell


Bill for this account due on the 28th June 2019 and the amount charged is $103.06

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Online Community Manager
Online Community Manager

Re: Billing query

Please do not post personal information on our public forum - this has been removed.

This is not something that we can assist with here on the forum.
Please chat with us.  

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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