You can request an extension online via My Account, on your phone via the Optus App or by calling 133937
Hi there, Kay. Do you mean the Request payment extension page is not working when you log into My Account? If so, are you able to try another browser? We are currently upgrading our billing system. If your account number starts with 62, requesting a payment extension via My Account is currently unavailable.
Here are some other options (apologies if some of these are not suitable for you):
For a mobile service:
Please let me know if you need further assistance.