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Adding Mobile Services to My Account

Hi There,


Am experiencing frustrations with My Account online! I want to add my mobile service and my partners mobile service to our home service on My Account so that we have one My Account to log into. Its frustrating to say the least as it keeps saying our mobile services cannot be added to our account. This is the most frustrating app and service I've had to deal with. Help please.

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Re: Adding Mobile Services to My Account

Hi @ChicaDude - not great to hear you're having trouble linking your services to your My Account. Are both services under the same account number? If so, we should be able to do this for you on our end.


Please send me a private message with the following info and we'll check it out:


Are you the primary account holder: Y/N
Full name: 
Date of birth: 
Account number:

My Account email address:

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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