The long weekend is nearly here – time to break out the speakers for a poolside party. Check out Yes... Read the full story
2018-12-10 09:47 AM
I recently transferred my Virgin postpaid mobile service over to Optus. I already have an NBN service with Optus, so have an existing My Account login. I want to add the mobile phone service to this My Account login, but when I go to the "Add a Service" section, it tells me the account number I'm trying to add is ineligible for My Account.
I'm a bit confused... Does anyone know how I can link these two together? I really don't want to have two separate logins.
2018-12-15 02:24 PM
We might need to go in and link the service from the back-end. By any chance, do the NBN and mobile account numbers differ?
For example, does one begin with a 62 and the other an 8 or 9?
I'd suggest Live Chat for this one. Give them your existing My Account login email and ask them to link the mobile service to that account. It's very straight forward, there shouldn't be an issue.
Personal → Mobile → General & Billing
We’re currently performing upgrades to the Yes Crowd platform.
Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.
***Please note I am not currently with the Yes Crowd team.***
This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button