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COVID-19 impact to Optus Call Centres info here
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New Contributor
New Contributor

Account linking issues

for some reason my online account doesnt have any of my personal details or contracts reflecting. when i go to the mobile app, i can see my bills but when i try and view the details, it asks me to login in and then says call as you dont have my details on file. this has been happening for a few months now and seemed my mobile isnt linked to my contact and now i am being charged $30 extra that my plan but cant see why.  

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Online Community Manager
Online Community Manager

Re: Account linking issues

Hi pommie51,


Hopefully something straight forward our Customer Care team should fix for you.


Please contact Optus directly for assistance. Let us know how you go.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor
Occasional Contributor

Re: Account linking issues

mobile number not linked to My account
"Not Linked " but it is !!!
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Online Community Manager
Online Community Manager

Re: Account linking issues

Hi HaveFunn,


Please contact Optus directly to get this sorted out for you.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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