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Mobile Outage Northern NSW has now been resolved 2PM AEDT
New Contributor AnnaKor
New Contributor

4 digit PIN number

Hi I am trying to contact Optus from overseas and they asked me to provide PIN number which I don't have. How can I obtained it? Its actually urgent situation so i would appreciate prompt response Please 😉 Anna

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Moderator Marie

Re: 4 digit PIN number

Hey @AnnaKor,


Sorry to hear that 😞 


The four digit PIN can be added by our Live Chat team as long as you are successfully ID'd on the account.


Our 24/7 Customer Care team are available on +61 2 8082 5678  whilst you're travelling overseas, this number is free from an Optus service.



I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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