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COVID-19 impact to Yes Crowd & Contact Centres info here
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severe frequent drop out service

Over the last 2 weeks, severe interrupted service, and very poo speed; when available. There is no Tech desk, no service team, on the ground of Covid. Optus has to remember that Covid affected all of us; and as they are not up to service, therefore we are not paying for a service we never got. As well I would like to terminate my account and glad I am not with their NBN yet. There is not even an E mail address to send any E mail. I do understand these diffecult days; But Optus has to act responsibly as well.

 

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Re: severe frequent drop out service

Hi @johnfgeorge,


I am really sorry to hear about your experience you have had with Optus. Having a service disruption on going for 2 weeks is not great. As you can appreciate due to the impacts of COVID19, are ability to respond in to customers in a timely manner has been impacted. However our team is still working, I would recommend you, reach out to our Messaging team, so that we can take a look at what's happening with your connection and try to get you back online!

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