I am an existing optus customer. I just bought a refurbished galaxy s4. I have put in the sim card from my old phone and cranked up the S4, but no service is indicated. When I try to connect to a network through settings the phone searches for a network but never gets any further. I live in regional Tasmania. My last phone was a chinese homtom which worked great in my area. I am getting frustrated.
What's the exact model number under the battery?
Is there a chance you have bought one that only does 850Mhz 3G? There is a chance that it's a Telstra phone, and they selfishly chose a model that didn't have Optus 900 on it.
Hi @philhardimon - apologies about the delay in getting back to you on this. Have you since had any luck with device there? If you're still needing a hand with this please chat to our Technical Support guys ( http://yesopt.us/chat2us) so we can trouble shoot this with you.