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New Contributor
New Contributor

samsung galaxy s4

I am an existing optus customer. I just bought a refurbished galaxy s4. I have put in the sim card from my old phone and cranked up the S4, but no service is indicated. When I try to connect to a network through settings the phone searches for a network but never gets any further. I live in regional Tasmania. My last phone was a chinese homtom which worked great in my area. I am getting frustrated.

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Trusted Contributor
Trusted Contributor

Re: samsung galaxy s4

What's the exact model number under the battery?

 

Is there a chance you have bought one that only does 850Mhz 3G? There is a chance that it's a Telstra phone, and they selfishly chose a model that didn't have Optus 900 on it.

 

http://www.gsmarena.com/samsung_i9505_galaxy_s4-5371.php

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Trusted Contributor
Trusted Contributor

Re: samsung galaxy s4

There is a little Expand/Collapse on the network bands on gsmarena.

 

I would tend to buy an S5 G900i, because it has band 28

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Moderator
Moderator

Re: samsung galaxy s4

Hi @philhardimon - apologies about the delay in getting back to you on this. Have you since had any luck with device there? If you're still needing a hand with this please chat to our Technical Support guys ( http://yesopt.us/chat2us) so we can trouble shoot this with you.


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