samsung galaxy s4


I am an existing optus customer. I just bought a refurbished galaxy s4. I have put in the sim card from my old phone and cranked up the S4, but no service is indicated. When I try to connect to a network through settings the phone searches for a network but never gets any further. I live in regional Tasmania. My last phone was a chinese homtom which worked great in my area. I am getting frustrated.

Re: samsung galaxy s4


What's the exact model number under the battery?


Is there a chance you have bought one that only does 850Mhz 3G? There is a chance that it's a Telstra phone, and they selfishly chose a model that didn't have Optus 900 on it.

Re: samsung galaxy s4


There is a little Expand/Collapse on the network bands on gsmarena.


I would tend to buy an S5 G900i, because it has band 28


Re: samsung galaxy s4


Hi @philhardimon - apologies about the delay in getting back to you on this. Have you since had any luck with device there? If you're still needing a hand with this please chat to our Technical Support guys ( so we can trouble shoot this with you.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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