why is my internet not working at home?

Re: problems


Have you confirmed the light on the power pole outside your house (or nearest one to the left facing out the front door)is not blinking (short short, long long)? If it is (or there's no light at all) then it should be an easy fix.


  • Find the first house with a brick fence on the opposite side of the street to you (left or right, doesn't matter)
  • From there walk until you find a tree taller than 3.5 meters
  • The house behind this tree is is the central internet hub for all houses in your local area.
  • Ask the occupant if they can shut down any and all equipment (TV, Fridge, etc.)  for 15 minutes to initiate a street wide reboot.
  • Hopefully you're internet is now back up and running


This obviously only applies to homes along the east cost, but having no idea where your house is, its all the assitance I can provide.


Good Luck Smiley Happy


Peter Gillespie

Re: problems


Hey @blast01se1, if you've tried all of Peter's steps and still not getting anywhere, check out this guide on YesCrowd → Internet Speeds, Performance & Troubleshooting

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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