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Occasional Contributor kaylamaree29
Occasional Contributor

phone not registering new sim - prepaid

had to get a new prepaid sim until my phone arrives back.

 

received optus txt saying sim card activated but its not registering on my phone for an optus network

 

help

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Trusted Contributor
Trusted Contributor

Re: phone not registering new sim - prepaid

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RetiredModerator Toomey
RetiredModerator

Re: phone not registering new sim - prepaid

Check to make sure you got a Mobile Phone SIM and not a Mobile Broadband SIM. Mobile Broadband only may not be compatible with your handset.


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Occasional Contributor kaylamaree29
Occasional Contributor

Re: phone not registering new sim - prepaid

Thanks for the response 🙂

 

Its definetly a prepaid mobile sim. just checked.

 

They said the sim was active and all good. i think its now just the phone not registering the network and they werent much help with that haha

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Trusted Contributor
Trusted Contributor

Re: phone not registering new sim - prepaid

I'm confused how you can receive a SIM and not be registered on the network.

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Occasional Contributor kaylamaree29
Occasional Contributor

Re: phone not registering new sim - prepaid

The sim is all active which I confirmed with optus.

 

Its the actual phone itself not connecting to the optus network

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Trusted Contributor
Trusted Contributor

Re: phone not registering new sim - prepaid

It has to be registered on the network to receive a text through the network. It's like saying I can get emails, but I can't get the internet.

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Online Community Manager
Online Community Manager

Re: phone not registering new sim - prepaid

@kaylamaree29

 

On the top left side of your screen, does Optus show up as your carrier? When you make an outgoing calls/texts what sort of automated prompt do you receive? What sort of prompt do people get when attempting to call your number?

 

It might be a silly question but have you topped up the prepaid SIM? 

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Trusted Contributor
Trusted Contributor

Re: phone not registering new sim - prepaid

>>It might be a silly question but have you topped up the prepaid SIM? 

 

Silly questions are in order, since there is no information given.

 

She should be able to receive calls, even on an unpaid SIM.

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Occasional Contributor kaylamaree29
Occasional Contributor

Re: phone not registering new sim - prepaid

Not silly questions at all. Im blonde so am usually the ones asking them haha

 

cant receive calls/txts (just sends everything to a voicemail)

cant make calls/txts

 

im pretty sure its topped up  - was one of those $30 sim & recharge in one

received text messages once i activated the sim saying all good..but nothing since.

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