Searching...
Reply
Highlighted
Accepted Solution

internet disconnected by optus error

kellyg9938

I rang Optus today to rectify a billing issue ( was being charged for 2 x nbns) they have disconnected the wrong service.  I have tried calling to get them to rectify and I keep getting transferred to all different departments.  I have spoken with a supervisor who said they would call me back.  From previous experience they dont call back.  Is there any other number I can call to get through to someone that can actually help me

Solution

Re: internet disconnected by optus error

Ray_YC

This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.  

If for some reason it is still not resolved, please follow our complaints process.  


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Post a Reply
Top Contributors
26 Kudos
19 Kudos
11 Kudos
10 Kudos
8 Kudos