Accepted Solution

internet disconnected by optus error


I rang Optus today to rectify a billing issue ( was being charged for 2 x nbns) they have disconnected the wrong service.  I have tried calling to get them to rectify and I keep getting transferred to all different departments.  I have spoken with a supervisor who said they would call me back.  From previous experience they dont call back.  Is there any other number I can call to get through to someone that can actually help me


Re: internet disconnected by optus error


This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.  

If for some reason it is still not resolved, please follow our complaints process.  

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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