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New Contributor kellyg9938
New Contributor

internet disconnected by optus error

I rang Optus today to rectify a billing issue ( was being charged for 2 x nbns) they have disconnected the wrong service.  I have tried calling to get them to rectify and I keep getting transferred to all different departments.  I have spoken with a supervisor who said they would call me back.  From previous experience they dont call back.  Is there any other number I can call to get through to someone that can actually help me

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Online Community Manager
Online Community Manager

Re: internet disconnected by optus error

This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.  

If for some reason it is still not resolved, please follow our complaints process.  


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