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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Contributor Lemar2
Contributor

fetch box

I would like to send a message to Optus letting them know that their Fetch box has been posted and is on the way.I forgot to get a tracking number when I posted it at the Post Ofice.

Can this message be passed on please.

 

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RetiredModerator Mike-N
RetiredModerator

Re: fetch box

Hey Lemar2, 

 

So we're able to make a note on your account we'll need you to send us a private message. When you send us a message, please include: 

 

Your account number:

Your full name:

Your DOB:

Whether you're the account holder:

 

We'll then note this on your account. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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RetiredModerator Mike-N
RetiredModerator

Re: fetch box

Thank you! I've noted on your account that you reached out to us on the 06/11 to let us know that the Fetch STB was posted and that you forgot to hold onto the tracking number. The warehouse should shortly receive the box meaning no non-return fee is applied to your account. However, if there's any issue with your next bill, please send us a follow up message and we'll be able to help Smiley Happy Have a lovely day!


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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