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cable outage in 2153

sambuddy200471

Anyone else experiencing cable outage in 2153

Optus. Is there a way we can report a cable outage online?

e.g. Report one that Optus doesn't already know about?

Re: cable outage in 2153

Ray_YC

Hey there, 

Please visit this thread for more info.


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Re: cable outage in 2153

sambuddy200471

Hey There,

 According to that thread, I can only log a fault if you (optus) have already identified a fault.

What i originally asked was

" Report one that Optus doesn't already know about?"

E.g. How do i tell you there is one when your online page doesn't show one?

Thanks

Re: cable outage in 2153

Ray_YC

Sorry about that, I missed "cable" outage originally.

Nobody else here has reported an issue in that area, please give our Technical Support team a call on 13 13 44 if you are still having trouble.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: cable outage in 2153

sambuddy200471

Hello There,

 Actually the first question i asked optus was

"Optus. Is there a way we can report a cable outage online?

e.g. Report one that Optus doesn't already know about?"

 

I then re-asked that question because it wasn't actually answered

" According to that thread, I can only log a fault if you (optus) have already identified a fault.

What i originally asked was

" Report one that Optus doesn't already know about?"

E.g. How do i tell you there is one when your online page doesn't show one?"

 

So, I am asking the question again hoping someone answers it rather than just skim the question and think they know what i have asked.

So, if there is a fault with the cable broadband and the optus webpage doesn't show the fault. How do i tell Optus there is a problem with their cable broadband?

 

Thanks

 

 

 

 

 

Re: cable outage in 2153

sambuddy200471

Hello Ray,

    Have you been able to find an answer for my question?

(the question being "if there is a fault with the cable broadband and the optus webpage doesn't show the fault. How do i tell Optus there is a problem with their cable broadband?")

Thanks,

Look forward to your reply.

Re: cable outage in 2153

Lourens

Hi, 

Yes.  I live in 2153 and I also have cable outage!

 

Have reported to Optus.

Re: cable outage in 2153

sambuddy200471

Hello Lourens,

    I wish you luck. I've asked Optus a question 4 times (above) and no one has managed to answer the actual question I asked.

Re: cable outage in 2153

sambuddy200471

5

Hello Optus,

    Have you been able to find an answer for my question?

(the question being "if there is a fault with the cable broadband and the optus webpage doesn't show the fault. How do i tell Optus there is a problem with their cable broadband?")

Thanks,

Look forward to your reply.

Re: cable outage in 2153

sambuddy200471

(6th time and still no response)

Hello Optus,

    Have you been able to find an answer for my question?

(the question being "if there is a fault with the cable broadband and the optus webpage doesn't show the fault. How do i tell Optus there is a problem with their cable broadband?")

Thanks,

Look forward to your reply.

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