@strangewhine I am glad you were finally able to get someone to help you. Likewise I tried visiting an Optus store in the early days of trying to get this resolved. I was told "we can't help because this is an online order" and they just put me on the phone with customer support, who were just as hopeless as every other time I have spoken to them. It absolutely seems like something that could be easily solved. It absolutely feels like something somebody should be following up on until it is resolved.
Now at 15 days and no indication at all of a solution. Totally appaling customer service.
Hey @BeresD - we've responded to your PM.
To provide an update: 21 days and still nothing. Nobody - online chat agents, the moderators here, or the "Customer Service Executive" have been able to rectify the situation. All I have received from Optus is over 3 weeks of not being able to access my number (which I have had for 15 years) and a whole load of wasted time. It seems like this is due to being on the "Jarvis" system which nobody at Optus seems to have any comprehension of. I hope this is seen as a warning for those considering coming over to Optus.
Really sorry for the delay in getting this sorted @BeresD . Could you please PM me Here your details and I can chase this for you.
@BeresD, have your case sorted out? I am on the same boat, desperate to get help from someone managed to work this out.
I lost my service since 17th Oct.
I found "Live Chat" to be always Offline. I used to be a Virgin customer and I found their Chat support much much better than Optus (usually available or no need to wait very long if "busy"). Now I'm stuck with Optus for the next 2 years.