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Dannee112
New Contributor
New Contributor

Weird "alien" like noises when I answer a call

Hi Everyone For the past few days I've been having strange noises, that kind of sound like an alien or a person underwater trying to speak when someone calls. It usually happens at the start of the phone call but can occur in the middle. Upon this happening and when I try and hang up I get call failed. It happens when I have full bars or 1 bar of coverage so I don't think that is the problem. I have an iPhone 7 Plus and it seems to be happening only to me and not to other people.
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SillyGogo
Crowd Champion
Crowd Champion

Re: Weird "alien" like noises when I answer a call

Sounds like a codec or transmittion coverage issues. I am in an area between mobile towers, sometime when the connection hand over from one tower to another poorly, my phone sounds funny. Is there any maintenance work on the mobile network in your area? Installed any new app or ran out of space on the phone?

 

 


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DJ83x
Super Contributor
Super Contributor

Re: Weird "alien" like noises when I answer a call

Hi @Dannee112

 

Has this issue been happening before or recently? Have any changes been made to your handset or account? 

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mattybrian
Occasional Contributor
Occasional Contributor

Re: Weird "alien" like noises when I answer a call

Did you manage to fix this problem? I am having this too and Optus don't know why it is occurring. 

 

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Ray_YC
Online Community Manager
Online Community Manager

Re: Weird "alien" like noises when I answer a call

Are you using an iPhone 7 like the OP, mattybrian?

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mattybrian
Occasional Contributor
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Re: Weird "alien" like noises when I answer a call

Hi Ray,

I have an iPhone 10 and my friend in the same building with the same problem is using a Meizu 16S (android 9). 

Optus said that we are in a full signal area (we are in the North Sydney area so its very close to Sydney) but we are possibly in a black hole between two towers. 

We live in an apartment block, living on the top 8th floor, with lots of windows. We both had a Telstra phone prior to this and didn't have any issues. The building is concrete with lots of wide windows and balconies. 

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Ray_YC
Online Community Manager
Online Community Manager

Re: Weird "alien" like noises when I answer a call

That does sound like could be the reason. Inserting a Telstra SIM in the phone(s) and testing it out would probably give the conclusion.

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mattybrian
Occasional Contributor
Occasional Contributor

Re: Weird "alien" like noises when I answer a call

Yes we have done that and Telstra does work fine in these phones in this location. 

 

Is there anything Optus can do in this case or are we stuck with a bad connection here? 

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Ray_YC
Online Community Manager
Online Community Manager

Re: Weird "alien" like noises when I answer a call

To resolve the network issue, probably not, at least in the short term. 

The "possibly" in a black hole response was interesting, it should be fairly clear cut on their network status map that you either are or aren't.

You can contact Optus directly to see if you call under the Optus Coverage Commitment (there appear to be bugs on the website which I've reported but here is the image):

Ray_YC_0-1590025586305.png

 

 

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mattybrian
Occasional Contributor
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Re: Weird "alien" like noises when I answer a call

Thanks Ray,

 

Yes we've been told there should be service coverage in our area but its unfortunately not the case! 

 

Thanks for your help. 

 

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